At checkout, you have the flexibility to select your preferred mode of delivery. Please note that delivery costs will be added to the total order amount. The exact amount will be provided during the order placement process. Additionally, we are pleased to offer free shipping on all orders over 100 euros.

The order amount will be charged to your debit/credit card at the moment your order is shipped from our warehouse. The amount is reserved on your card account when you receive your order confirmation and continues to be reserved until you receive your delivery confirmation. You will receive a confirmation via email that your payment has been received by Klarna.

You can pay for your order through card payment or using one of Klarna's payment methods. Klarna offers payment options through cards, bank account, Swish, and invoice. You can choose whether you want to pay immediately, within 30 days, or in installments.

Please reach out to our Customer Service for returns. Please note that any return shipping costs will be incurred by the customer. We also offer the option to return the product in person at our location in Varberg, free of charge. We adhere to and follow the respective country's regulations regarding distance purchases and right of withdrawal.

Contact our Customer Service at +46 340 66 25 01 or support@herstal.dk for assistance with returns.

Refund: We will process a refund within 7 business days from the time your return reaches our warehouse. Refunds are always issued using the same payment method used in the original order.

We do not offer direct exchanges for returned items. If you wish to receive a different color, size, or model, we kindly ask you to place a new order for the desired item through our online store. This way, you can immediately check the availability of the item in stock and avoid waiting for the processing of your return. By placing a new order, you can swiftly proceed with receiving the item you desire. Thank you for your understanding.

When purchasing goods from Herstal you have a 14-day right of cancellation. The item should be returned unused, in undamaged condition, with the original packaging, and with labels still attached to the item.

When returning to warehouse: Your invoice will be credited within 5-7 days after your order is back at our warehouse. It is your responsibility as a customer to ensure that your invoice is not past the due date. Belid does not refund reminder fees. Therefore, you can choose to pay your invoice in advance and get the money back when the return is registered, or you can pause your invoice in Klarna's app. Through Klarna's app, you can also extend your invoice to avoid any additional fees.

Please note that we do not accept returns if you have not contacted our customer service prior to sending the item back. It is important to get in touch with our customer service team for return authorization and instructions before returning any product. This helps us ensure a smooth and efficient return process for you. Please reach out to our customer service at +46 340 66 25 01 or support@herstal.dk for further assistance.

To initiate a complaint, please contact us and provide details regarding your dissatisfaction with the product. It is essential to explain the reasons for your dissatisfaction. For your complaint to be valid, the defect should be inherent, meaning it must have been present when you received the item. It should not have been caused by your own actions or mishandling. We appreciate your cooperation in ensuring a fair and accurate assessment of the situation. Please reach out to us at your convenience to proceed with the complaint process.

We offer a 2-year product warranty on all our fixtures and light sources. For LED modules in fixtures with integrated LEDs, there is an extended component warranty of 5 years.

Please note that the warranty does not cover improper installation or deviation from the installation instructions, non-professional installation, improper storage or handling, product modification, external damage, or damages caused by lightning strikes. In such cases, we recommend referring to your home insurance policy for coverage.

When receiving a package, please carefully inspect its condition. If you notice any signs of damage, it is crucial not to accept the package. Instead, kindly bring it to the attention of the transport company or the store from where you are collecting your package. All instances of transportation damage must be reported directly to the transport company. Your prompt action in reporting any damage is essential in ensuring a swift resolution.

When receiving a package, please carefully inspect its condition. If you notice any signs of damage, it is crucial not to accept the package. Instead, kindly bring it to the attention of the transport company or the store from where you are collecting your package. All instances of transportation damage must be reported directly to the transport company. Your prompt action in reporting any damage is essential in ensuring a swift resolution.

1. Turn off the power to the fixture before beginning to clean it to avoid any potential damage.

2. Remove the light bulbs from the fixture and set them aside in a safe place.

3. Use a soft, clean cloth and wipe the fixture thoroughly to remove dust and dirt. Avoid using strong chemicals or abrasives that may damage the surface of the fixture.

4. For particularly dirty areas, you can use a mild soap solution to clean the fixture. Then wipe it clean with a clean cloth and let it dry completely before reinserting the light bulbs.

5. Regularly check the fixture and remove any dead insects or dust that may have accumulated inside.

6. Make sure to always replace light bulbs correctly and ensure they are securely screwed in place.

7. If you notice that the fixture is damaged or not functioning properly, contact a qualified electrician to have it inspected and repaired.

It’s important to regularly clean lighting fixtures to ensure that they function properly and provide adequate lighting. With these simple instructions, you should be able to keep your lighting fixtures in good condition and extend their lifespan.
Clean with a damp cloth. Do not use strong cleaning products or abrasive cleaners as these may damage the surface.

1. Use a soft, damp cloth to wipe the surface of the fixture bodies. Be careful not to use a rough or abrasive cloth, as this may damage the surface of the lacquer.

2. If there is tougher dirt or stains on the fixture bodies, you can use a mild cleaning solution such as a mixture of water and mild dish soap. Apply the solution to a soft cloth and wipe the surface of the fixture body.

3. Be careful not to use any aggressive chemicals such as acetone or ammonia, as these can damage the surface of the lacquer.

4. After cleaning the fixture body, wipe it with a dry cloth to avoid leaving water or other liquids that may cause stains or water droplets on the surface.

5. To avoid scratches or damage to the surface of the fixture frame, avoid using rough tools or materials that can harm the lacquer.

6. If you need to remove limescale stains, use a mild acidic solution, such as a mixture of water and vinegar, but be careful and test it first on a less visible area to ensure that the solution does not damage the lacquer.

By following these simple steps, your lacquered fixture frame will maintain their beauty and shine for many years to come.Clean with window cleaning spray and a dry cloth. Can be machine washed

1. First and foremost, it is important to avoid using aggressive cleaning agents that contain ammonia, acid, or chloride. These chemicals can damage the chrome plating on the fixture frame.

2. Instead, use a mild cleaning product that is specially designed for cleaning chrome surfaces. You can find such products at your local grocery store or online.

3. Fill a bucket with warm water and add the cleaning solution according to the instructions on the bottle.

4. Dip a soft cloth or sponge into the cleaning solution and gently scrub the chrome plating on the fixture frame.

5. Avoid using too much force or pressure when cleaning, as this can cause scratches or damage to the chrome plating.

6. Rinse the fixture thoroughly with clean water to remove any cleaning solution, and then dry it with a clean, dry cloth or towel.

7. To keep the chrome plating in good condition, avoid exposing it to moisture or water splashes whenever possible. Dry it immediately if it gets wet.

8. Finally, if there are stains or marks on the chrome plating that cannot be removed with a mild cleaning solution, consider using a polishing compound specifically designed for chrome. Follow the instructions on the bottle carefully and use only a small amount on a clean cloth to avoid damaging the chrome plating.Clean with window cleaning spray and a dry cloth. Do not place in the dishwasher.

1. Start by mixing a solution of warm water and mild dish soap in a bucket.

2. Dip a soft cloth or sponge into the solution and use it to wipe the fixture body.

3. Rinse the fixture with clean water and dry it with a soft cloth.

4. If there are stubborn stains or dirt that cannot be removed with the mild solution, you can try using a mixture of equal parts water and vinegar. Let the mixture sit on the stain for a few minutes before wiping off with a soft cloth or sponge.

5. If the brass fixture has lost its shine and become dull, you can use a polishing cloth specifically designed for brass. Follow the instructions on the polishing cloth and gently rub to restore the shine.

6. To prevent brass fixtures from losing their shine and becoming dull, you can regularly wipe them with a soft cloth or sponge to remove dirt and grease.

7. Avoid using abrasive cleaners or scrubbing materials on brass fixtures as they can scratch the surface and make it dull.Clean gently with a dry cloth in the same colour as the fabric on the lamp. You can also vacuum the material.

1. Prepare the surface by removing loose dirt and dust with a soft, dry cloth or a dusting cloth.

2. Fill a clean container with warm water and add a mild cleaning solution intended for high-gloss surfaces. Be sure to follow the instructions on the package to avoid damage to the surface.

3. Dip a soft cloth or a microfiber towel in the cleaning solution and then wring out excess water. Be careful not to use too much liquid on the surface.

4. Gently wipe the surface in a smooth motion to avoid streaks and spots. Avoid rubbing too hard on the surface as it may cause scratches.

5. When you’re done cleaning, rinse the surface with clean water and dry it with a dry cloth or a microfiber towel.

6. To maintain the high gloss of the surface, you can use a polishing cloth that is specially designed for high-gloss surfaces. Apply the polishing agent to a clean cloth and gently polish the surface in a smooth motion.

7. Avoid using rough or abrasive materials on the surface, such as scouring powder, steel wool, or coarse sponges.

8. To avoid smudges and fingerprints on the surface, you should avoid touching it with bare hands. Instead, use a clean cloth or gloves when handling the surface.

9. Always wipe the surface immediately if any spills or dirt get on it. The longer you wait, the harder it will be to remove the stain.

By following these instructions, you can keep your high-gloss reflective surfaces clean and shiny for a long time.Clean with a damp cloth.

1. Prepare cleaning solution: Mix a mild soap or dish detergent with water in a bucket or spray bottle. Avoid strong chemicals, abrasives, or cleaners that contain ammonia, as they can damage the matte anodized surface.

2. Use a soft cloth or sponge to clean the surface. Avoid rough materials that can scratch or damage the surface, such as steel wool or scouring pads.

3. Apply cleaning solution: Apply the cleaning solution on the surface and let it sit for a few minutes to dissolve dirt and grease.

4. Clean the surface: Use the soft cloth or sponge to gently wipe the surface. Do not rub too hard or apply too much pressure, as it can scratch or damage the surface.

5. Rinse the surface: Rinse the surface thoroughly with clean water to remove any cleaning solution and dirt.

6. Dry the surface: Dry the surface with a soft cloth or towel. Avoid letting the surface air dry, as water spots may form.

7. Repeat if necessary: Repeat the process if there is still dirt or stains left on the surface.

8. To avoid scratches: to avoid scratches and damage to the matte anodized surface, avoid using hard brushes or cleaning agents, and do not use sharp objects or tools on the surface.

9. Avoid excessive friction: Avoid rubbing too hard or using excessive friction on the surface, as this can damage the matte anodized surface.

1. First and foremost, make sure you have the right tools for the cleaning. You will need a soft cloth, a cleaning spray or mild soap, a bucket of warm water, and another cloth or towel to dry the surface after cleaning.

2. Soak the soft cloth in the cleaning spray or mild soap, and then mix it in the bucket of warm water.

3. Use the damp cloth to wipe the surface of the lens hood. Be sure not to apply too much pressure or rub too hard, as this can damage the surface.

4. When you have wiped the entire surface, rinse the lens hood with clean water and then dry it off with the dry cloth or towel.

5. If you notice any spots or dirt that won’t come off with regular cleaning, you can use a mild polishing compound specifically designed for painted surfaces. Apply the polishing compound to a soft cloth and gently work it into the surface. Then, wipe the surface clean with a clean cloth or towel.

6. To keep the lens hood clean and in good condition over the long term, avoid using harsh chemicals, strong cleaning agents, or abrasive materials. Instead, use mild cleaning agents and a soft cloth for clea

1. First and foremost, make sure you have the right tools to clean the lens hood without damaging the surface. Use a soft cloth or a microfiber towel to avoid scratches on the surface.

2. If the lens hood is very dirty, start by using a dry cloth or microfiber cloth to remove dust and other dirt from the surface.

3. To clean high-gloss or semi-gloss lens hoods, use a damp cloth or microfiber towel and gently wipe the surface. Be careful not to use too much water or cleaner, as it can leave marks on the surface.

4. If you need to use a cleaning agent, use a mild soap or dish detergent and mix it with water. Wipe the surface with the damp cloth or microfiber towel. Be sure to rinse off any cleaning agent with another damp cloth or microfiber towel, and then dry the surface completely.

5. If there is dirt that cannot be removed with regular cleaning products, you can use a special cleaner for high-gloss surfaces. Follow the instructions on the product carefully and make sure to wipe the surface thoroughly afterwards.

6. Make sure to avoid using abrasive or strong cleaning products, as it can damage the high-gloss or semi-gloss surface.

7. Always wipe the surface in the same direction to avoid scratches or other marks on the surface.

8. Finally, make sure to store the lens hood in a safe place when not in use to avoid scratches or damage to the surface.

1. Prepare the surface: Before starting to clean the surface, make sure to remove any loose particles, dirt, and dust from the surface by wiping it with a dry cloth or brushing it with a soft brush.

2. Choose a suitable cleaning product: There are several cleaning products available for metallized aluminum surfaces, including mild cleaners and specialized aluminum cleaners. It is important to choose a product that is intended for use on aluminum surfaces and is suitable for the specific purpose you want to clean the surface for.

3. Apply the cleaning product: Apply the cleaning product to the surface with a soft cloth or sponge. Avoid using hard brushes or scouring pads that can scratch the surface. Make sure to cover the entire surface with the product and then let it sit according to the manufacturer’s instructions.

4. Rinse the surface: After the cleaning product has worked, rinse the surface with clean water and wipe it with a soft cloth or let it air dry. Make sure not to leave any residue of the cleaning product on the surface, as it can damage the metallized coating.

5. Use the right tools: To avoid scratches and damage to the surface, only use soft cloths or sponges when cleaning metallized aluminum surfaces. Avoid using hard brushes or scouring pads.

6. Avoid using strong chemicals: Strong chemicals such as ammonia or acids can damage metallized aluminum surfaces and should therefore be avoided when cleaning.

7. Preventive maintenance: To keep your metallized aluminum surfaces in good condition, avoid exposing them to direct sunlight and using hard or sharp objects on the surface. Also, regularly wipe the surface to prevent the accumulation of dirt and dust.

1. Start by rinsing the covers under running water to remove any loose particles or dirt.

2. Fill a sink or a large bowl with hot water and add a mild cleaning solution or dish soap. Stir the water to create suds.

3. Place the plastic cups in the water and let them soak for 5 - 10 minutes.

4. Use a soft dish brush or sponge to gently scrub the inside and outside of the cups. Make sure to reach all corners and edges.

5. Rinse the cups thoroughly under running water to remove all the foam and any cleaning agents.

6. Dry the cups with a clean towel or hang them up to air dry.

7. If there are stains or discolorations, you can try using a mild cleaning product specifically designed to remove stains from plastic material. Follow the instructions on the product carefully and always test the product on a small, hidden area before using it on the entire cup.

8. Avoid using strong chemicals, abrasives, or steel wool on plastic covers, as this can damage the material and cause the surface to become dull or scratched.

If the glass or another part of your lamp has broken, please contact your retailer first and foremost, who will then contact us and together we will do our best to help you. In some instances, it is possible that we will have spare and replacement parts, but this is unfortunately not the case for all of our products. It depends on what part of the lamp has broken.

For optimal aesthetics, we suggest that small pendants hang approximately 55 cm to 62 cm from the bottom of the lamp to the table surface. Similarly, larger pendants tend to look best when suspended around 60 cm to 70 cm from the bottom of the lamp to the table surface. It is crucial to test the height at which the lamp hangs above the table before finalizing the cable length. This way, you can ensure the perfect positioning and avoid any regrets.

If you need to replace cords, cables, parts, or components on your lamp, we recommend that you do not do this yourself.

Why?

• Replacing parts yourself may void the warranty.
• Incorrect handling can lead to safety risks.

What should you do instead?

1. Contact your local retailer – They can advise you on how to proceed.
2. Hire a professional electrician – Only a specialist should perform repairs or replacements.

Important:

The warranty is only valid if the repair has been carried out by a professional in the field. Therefore, we always recommend seeking expert assistance to ensure both safety and functionality.

Clarification Example:

If you want to replace the cord on your ceiling pendant because you prefer a red cord instead of a black one:

• Action: Contact a specialist.
• Warranty applies if: You can present a receipt proving that the cord replacement was carried out by a professional and that the issue with the lamp specifically concerns the cord.
• If the issue concerns a driver instead of the cord, it has nothing to do with the cord replacement and will be handled as a standard warranty claim, provided it falls within the warranty period of 2 years.

Even if you have a dimmable lamp and a dimmer switch, there is no guarantee that these will work well together. Lots of lamps cannot be dimmed with some dimmers and even if it does dim, there may be a limit as to the range in light.

We do not currently have any dimmers in our range that will work with all dimmable LED lights. We recommend that you always do a test to ensure that your lamp works with your dimmer.

There are limits as to how many and what types of lamps can be connected to a dimmer and we, therefore, recommend that you also test these. It may be that you need to adjust the settings on your dimmer to achieve the desired result.

It is possible that you may experience a faint humming sound from the dimmer switch, this is not unusual.

You will find the batch number and article number on the product label on your lamp.

Kindly be aware that our lamps typically do not come with light bulbs included. However, if a light bulb is included with a specific lamp, it will be clearly stated in the product's technical description on the product page. We recommend reviewing the technical details for each product to determine whether a light bulb is included or needs to be purchased separately. This allows you to make an informed decision and ensure that you have all the necessary components for your desired lighting setup.

An LED light should last a number of years, but there are several factors that can affect its lifespan and cause the light to break. Below you will find a list of some of these factors:

- Heat can reduce the lights lifespan and it is, therefore, important that the light is well ventilated.

- Poor quality of power affects all electronic devices. This can be particularly noticeable if you live in the countryside or near a substation. A thunderstorm nearby can also cause voltage spikes that damage or destroy the light.

- Dropping your lamp can cause mechanical damage that is not noticeable to the naked eye and the lamp will stop working after a while.

- That you do not have the correct dimmer compatible with your light

- If you use a light that is not approved for outdoor use

- That the lamp has been exposed to extreme cold or heat.